Exchange, Refund and Cancellation Policy

1. Exchange Policy

Eligibility for Exchange:

  • Exchanges can be requested within 5 days of receiving your order.
  • The product must be in its original condition with all tags and labels intact.
  • Products that are customised are not eligible for an exchange ( Dresses with added sleeves and length )

2. Return Shipping:

  • The customer is responsible for shipping the product back to our company address at their own expense.

3. Selection of Replacement Product:

  • Customers may choose a replacement product of equal or greater value.
  • If the selected replacement product costs more than the original purchase, the customer is required to pay the price difference.

4. Exchange Process:

  • To request an exchange, please follow these steps:
    a. Contact our Customer Service team at support@sutori.co.in/+919542822822] to initiate the exchange process.
    b. Package the product securely, ensuring it is in its original condition and includes all tags.
    c. Ship the product to the following address:
    Name: SUTORI PRIVATE LIMITED
    Address: Plot N0 161, Street No 9, Lalitha Nagar, Gsi(Sr), Bandlaguda, Hayathnagar, Hyderabad, Telangana, IN, 500068
    d. Once we receive the returned product and verify its condition, we will process your exchange.

5. Exceptions:

  • Please note that certain products, such as personalized or custom items, are not eligible for exchange unless they are defective.

2. No Returns or Refunds

At Sutori, we do not accept returns or offer refunds for any reason. All sales are final.

3. Quality Assurance

We take great care to ensure the quality of our products. Before shipping, all items undergo a thorough quality check to ensure they meet our standards.

4. Size and Fit

We provide detailed size charts and fit information for our products to help you make informed decisions before making a purchase. Please refer to these resources to select the right size and fit.

5. Defective or Incorrect Items

In the unlikely event that you receive a defective or incorrect item, please contact our Customer Support team at support@sutori.co.in within 5 days of receiving your order. We will work with you to resolve the issue promptly.

6. Cancellations

We do not accept order cancellations after your purchase is completed. Please review your order carefully before finalizing it.

7. Contact Us

If you have any questions or concerns regarding our No Returns or Refunds Policy, please don’t hesitate to contact our Customer Support team at support@sutori.co.in. We’re here to assist you.